FAQ

Geographic Location

Kuala Lumpur, Malaysia.

You can visit us at our 2 physical locations :

1. Baby & Women Items & a limited range of reusable bags at the Tiny Tapir Baby Shop

Unit 3.64 Ampang Park Shopping Center

Cnr Jalan Ampang & Jalan Tun Razak (opposite Nikko Hotel) – there’s a direct LRT stop to the Ampang Park shopping center too

Opening Hours 11am to 8pm Daily

Shop tel number : (603) 2161 8475

———————————————–

2. Cloth Diapers &  Baby Carriers by Tiny Tapir at Bangsar Village II (new wing)

3/F (3F-1D) Bangsar Village II (new wing) between Fast Track Kids and Fit For 2, opposite Kidsports

Opening Hours 10am to 8pm Daily 

Shop tel number : (603) 2282 0314

———————————————–

3. Shop for our full range of Reusable bags, Roototes & Bamboo Clothing at our HQ in No. 41 Jalan Bandar 1, Taman Melawati, KL 53100

Wholesale Orders to be picked up from Melawati location.

Open by appointment only (please call 0192120656 or 03-4105 4937) - generally available between 10am and 6pm Mon - Fri / 10am and 2pm Sat, but you must call beforehnad (there's a high possibility we're out running errands if you drop by unannounced)

Currency

All prices on this site are in Malaysian Ringgit

To convert to other currencies, please use XE as a rough indicator.

Shipping Within Malaysia

We only charge Exact Shipping, if not less than actual shipping costs.

Shipping to Malaysia is free for retail purchases of more than $300 (via registered mail or at our discretion for shipping method).

The shipping cart will automatically calculate shipping depending on your location in Malaysia.

Delivery is by local Courier Services that we have found to be reliable & good value for money. Generally you will get your package between 1 to 3 days from payment.

You may request for local Malaysian Post, but we won't be responsible for lost packages.

Shipping to outside Malaysia - International Shipping

As only Exact Shipping is charged, please select "Other Destination" when checking out and we'll get back to you within 1 working day of your total cost.

Options available for international shipping :

• Malaysian Registered Post (no guarantees on reliability) - 6 days to 3 weeks worldwide
• Courier via DHL or other courier services - approximately 1 week
• Your own freight forwarder / courier service - just let us know your account number and we will use it to get your package to you

Tiny Tapir also provides Joint Shipping for international packages with Lil Danzell.  Read more about it here.

Payment within Malaysia

As we wish to keep our prices as low as possible, we do not build in any leeway for credit card fees or paypal charges.  Therefore, we request that purchasers pay directly into either our HSBC or Maybank accounts.  Account Numbers will be automatically sent to you on completion of the checking out process.

At present, all Cash On Delivery to be picked up at the Tiny Tapir Baby Store in Ampang Park Shopping Center.  Credit card facilities available in store also.

Payment from outside Malaysia

Payment through Paypal, Telegraphic Transfer, Demand Draft or Money Orders from international customers. 

Except Hong Kong customers will be able to pay by bank transfer to a HK HSBC account.

Select "International Payment" when checking out and we will contact you within 1 working day to discuss payment methods.  A small handling fee may be applied.

Tiny Tapir also provides Joint Payment for international packages with Lil Danzell.  Read more about it here.

Our Pricing Policy

We try to keep our prices the same as our manufacturers' recommended retail price, however please consider that in most cases, for imported products, we will need to cover the following costs :

• Customs charges (generally around 35%)
• Shipping charges (we try to keep this low by choosing the slowest shipping available)

Also, as we do our best to support small businesses, the mark-up / margin on our products is not high, which means that it's sometimes impossible for us to match the manufacturer's retail price.

Still, generally, it is cheaper to buy from us than it is to buy from the manufacturer directly after taking into consideration shipping charges (which are high per product when making small orders) and possible customs charges.

Of course, we love when you buy directly from the manufacturer :) - anything to support small businesses wherever they are in the world!  We're just happy you might have got to know about their business from our site.

Our Packaging Policy

Our objective is to use just enough packaging, and where possible, to recycle packaging. 

We hope you don't mind if you get an ugly recycled box, or inside out plastic envelope in the mail!  The more our resources are re-used the less waste we are generating.