FAQ

Geographic Location

Kuala Lumpur, Malaysia.

You can visit us at our 2 physical locations :

1. Cloth Diapers & Baby Carriers at Bangsar Village 2

3/F (3F-1D) Bangsar Village II (new wing) between Fast Track Kids and Fit For 2, opposite Kidsports

Opening Hours 10am to 8pm Daily 

Shop tel number : (603) 2282 0314

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2. Shop for our full range of Reusable bags & Bamboo fabrics at our HQ in No. 41 Jalan Bandar 1, Taman Melawati, KL 53100

Wholesale Orders to be picked up from Melawati location.

Open by appointment only (please call 012-3248105 (wholesale) 012-2946449 (retail) or 03-4105 4937) - generally available between 10am and 6pm Mon - Fri / 10am and 2pm Sat, but you must call beforehand (there's a high possibility we're out running errands if you drop by unannounced)

Currency

All prices on this site are in Malaysian Ringgit

To convert to other currencies, please use XE as a rough indicator.

Shipping Within Malaysia

We only charge Exact Shipping, if not less than actual shipping costs.

All shipping costs quoted are estimates, and any excess will be refunded through your Maybank account. We process refunds on the first day of each month, so your patience would be much appreciated!

Shipping to Malaysia is free for retail purchases of more than MYR300 (via registered mail or at our discretion for shipping method).

The shipping cart will automatically calculate shipping depending on your location in Malaysia.

Delivery choices are by local Malaysian Post (registered) or Poslaju.  We have now discontinued using Courier Services generally as we haven't found a local Courier Service that is able to give good service (with delays in delivery, slow response times for pick up etc, it almost always ends up faster by Poslaju). 

You may request for Courier Services or KTM (for large packages), we have accounts with all the major ones (Airpack, Skynet, Kangaroo).

Our promise is that upon payment, your order will be shipped within 2 working days (usually on the same day.  Naturally there will be delays for orders that are paid on Saturdays and Sundays)

Shipping to outside Malaysia - International Shipping

As only Exact Shipping is charged, please select "Other Destination" when checking out and we'll get back to you within 1 working day to quote your total cost including shipping.

Options available for international shipping :

• Malaysian Registered Post (no guarantees on reliability) - 6 days to 3 weeks worldwide
• Courier via DHL or other courier services - approximately 1 week
• Your own freight forwarder / courier service - just let us know your account number and we will use it to get your package to you

Tiny Tapir also provides Joint Shipping for international packages with Lil Danzell.  Read more about it here.

Payment within Malaysia

As we wish to keep our prices as low as possible, we do not build in any leeway for credit card fees or Paypal charges.  Therefore, we request that purchasers pay directly into either our HSBC or Maybank accounts.  Account Numbers will be automatically sent to you on completion of the checking out process.

At present, all Cash On Delivery to be picked up at the Tiny Tapir Baby Store in Ampang Park Shopping Center.  Credit card facilities available in both Bangsar Village & Ampang Park stores also.

Payment from outside Malaysia

We accept payment through Paypal, Telegraphic Transfer, Demand Draft or Money Orders from international customers. 

Hong Kong customers will be able to pay by bank transfer to a HK HSBC account.

Select "International Payment" when checking out and we will contact you within 1 working day to discuss payment methods. 

Tiny Tapir also provides Joint Payment for international packages with Lil Danzell.  Read more about it here.

Our Pricing Policy

We try to keep our prices the same as our manufacturers' recommended retail price, however please consider that in most cases, for imported products, we will need to cover the following costs :

• Customs charges (generally around 35%)
• Shipping charges (we try to keep this low by choosing the slowest shipping available)

Also, as we do our best to support small businesses, the mark-up / margin on our products is not high, which means that it's sometimes impossible for us to match the manufacturer's retail price.

Still, generally, it is cheaper to buy from us than it is to buy from the manufacturer directly after taking into consideration shipping charges (which are high per product when making small orders) and possible customs charges.

Of course, we love when you buy directly from the manufacturer :) - anything to support small businesses wherever they are in the world!  We're just happy you might have got to know about their business from our site.

Our Packaging Policy

Our objective is to use just enough packaging, and where possible, to recycle packaging. 

We hope you don't mind if you get an ugly recycled box, or inside out plastic envelope in the mail!  The more our resources are re-used the less waste we are generating.